Refund- You can return items for a full refund minus the postage within 30 days of your purchase as long as they are unused and from a smoke free environment. If 30 days or more have passed since your purchase we cannot offer you a refund.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, a credit will be applied to your original method of payment.
Only regular priced items may be refunded. Sale items are non-refundable though these items may be exchanged for a different size.
Climbing equipment is non returnable, bar a manufacturing fault.
Exchange- You may return an item for exchange of a different size or another product of the same price.
With a return, we ask that the postage of the new item is covered but this will be discussed via email.
The email address that any return or exchange queries should be forwarded to is email@example.com.
All Return or exchange items must be accompanied with a brief note stating-
-The reason for a refund (if a return)
-The new size (if an exchange)
-The shipping address (if an exchange)
-Your original order number
-Your contact details
It is imperative that the information above is sent with any returned item. Without this information we cannot process any returned items.