Returns/Exchange Policy

Refund- You can return items for a full refund minus the postage within 30 days of your purchase as long as they are unused and from a smoke free environment. If 30 days or more have passed since your purchase we cannot offer you a refund.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund. If you are entitled to a refund, a credit will be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable though these items may be exchanged for a different size.

Custom sized belts are non refundable. 

Climbing equipment is non returnable, bar a manufacturing fault. 

Exchange- You may return an item for exchange of a different size or another product of the same price.

With an exchange, we ask that the postage of the new item is covered. Please follow this link: frvtailoring.co.uk/products/post-my-belt-back-to-me

 

The email address that any return or exchange queries should be forwarded to is sales@frvtailoring.com.

All Return or exchange items must be accompanied with a brief note stating-

-The reason for a refund (if a return)

-The new size (if an exchange)

-The shipping address (if an exchange)

-Your original order number

-Your contact details

It is imperative that the information above is sent with any returned item. Without this information we cannot process any returned items.